Synology

C2 Backup

Extend data protection from your Synology NAS to the cloud

Complete your backup experience

Synology C2 Backup is a backup service on Synology Cloud² (Synology C2) for both enterprise and home users. With additional copies of your important files stored on Synology C2, data safety and availability can be ensured when a disaster happens.

One-stop service

With Synology NAS plus Synology C2 Backup, we offer a comprehensive solution, including service consulting, technical support, and RMA, guiding you through each step of your data protection journey.

Affordable cloud data protection

For any IT team, the lease of a data center together with other hardware investment and extra human resources can definitely be a financial burden. Saving a sufficient cost, C2 Backup offers you an affordable plan as well as comprehensive feature sets.

More than what you pay for

We charge only for storage capacity used by the latest files stored on Synology C2. Enjoy  download to any destination, file-level restoration, and multiple historical file versions without any additional cost.

Secure important data at military-grade level

You can safeguard your important data from illicit access while being transmitted or stored by enabling military-grade AES-256 and RSA-2048 encryption technologies.

Without the private key, which only you know, your important data stored on Synology C2 cannot be deciphered by anyone, not even by Synology.

Backup and restore, just like in DSM

With the same backup flexibility and intuitive user interface of DSM, C2 Backup amplifies your backup experience.

Schedule backup tasks

With Synology C2 Backup, your backup tasks can run automatically at a scheduled point of time, or repeat on a desired schedule in order not to affect company's production.

Maintain file history

The advantage of multi-version support in Synology C2 Backup offers multiple recovery points of data. You can easily browse through different previous file versions via the C2 Backup explorer.

Granular file restoration

Synology C2 Backup provides file-level restoration for greater flexibility. Retrieve a specific file you need without restoring everything in the same backup task and save your precious time.

Keep your data always available

Even without a Synology NAS, you are still able to access important data stored on Synology C2 from any platform with great flexibility.

Flexible PlansComing Soon

Synology C2 Backup offers flexibility in plan selection in terms of features, storage size, and cost. Whether you are a new user who wants an easy-to-use cloud backup plan, or a system administrator in search for a secure cloud storage with optimized space utilization, Synology’s pricing plans can cover all your needs.

Plan I

100 GB

  • Daily backup
  • AES-256 data encryption
  • Restore from web browser
  • Free file versioning

€9.99 / year

300 GB

  • Daily backup
  • AES-256 data encryption
  • Restore from web browser
  • Free file versioning

€24.99 / year

1 TB

  • Daily backup
  • AES-256 data encryption
  • Restore from web browser
  • Free file versioning

€59.99 / year
(€5.99 / month)

Plan II

Up to 10 TB

  • Hourly backup
  • AES-256 data encryption
  • Restore from web browser
  • Client's version control
  • Deduplication

€69.99 / TB / year
(€6.99 / TB / month)

The plans will be available for purchase in late September.

30-Day Free Trial

For each Synology Account, you can manually activate a one-time 30-day free trial. Try all great features before purchase.

Flexible Usage Plan

Backup storage on Synology C2 can be purchased using one Synology Account and shared with multiple Synology NAS servers associated with this account, increasing the flexibility of storage usage.

How to Purchase

Please log in to DSM as a system administrator and install the Hyper Backup package. Create a backup task and select Synology C2 as the cloud destination. You will be required to enter the Synology Account associated with the storage. Once you logged into Synology C2 console, you may either begin the 30 days free-trial if this is a new Synology Account, or proceed to purchase C2 Backup plan.

Notes:
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  1. The Synology C2 service is currently available in Europe only.
  2. Synology C2 Backup requires Hyper Backup 2.1.2-604 or above.
  3. Synology does not guarantee package compatibility with DSM versions released after the release of Hyper Backup.
  4. Plan I retains up to 11 backup versions for the past 30 days.

Frequently asked questions

Here we have listed some frequently asked questions about Synology C2 Backup. If you are unable to find the answers you are looking for, you are more than welcome to contact us via Synology Product Inquiry.

General

What will happen to my data when Synology C2 Beta program ends?
The C2 Backup Beta program will end on September 18, 2017. To continue using Synology C2, please purchase Synology C2 subscription online. Your service will be terminated and the data will be deleted automatically if the purchase is not completed by the time the beta program ends.
What do I need to use Synology C2 Backup?
You need a Synology Account and a physical Synology NAS server installed with DSM 6.0 (or above) and Hyper Backup 2.0.3 (or above).
How do I terminate my service on Synology C2?
The function of terminating Synology C2 service will be available in the official release. During the beta period, please contact Synology Support for service termination.
Where is Synology C2 data center located?
Synology C2 data center is located in Frankfurt, Germany. New data centers are currently under construction. All data stored on Synology C2 will remain only in the data center to which they were originally uploaded.

Backup

Can I back up files from my desktop/laptop computer?
No, data can only be backed up from Synology NAS servers via Hyper Backup.
Can I back up files from multiple Synology NAS servers to C2 Backup?
Yes, data stored on multiple Synology NAS servers can be backed up to the same C2 Backup account's storage space.
How long does it take for the first-time backup?
Backup speed is determined by Internet bandwidth, network traffic, the amount of files to be backed up, and other factors. Therefore, a specific speed for backing up files to C2 Backup cannot be guaranteed. In general, with a 20 Mbps upload speed, it may take about 3 days to transfer 500 GB data.

Storage Space

Can I get more storage space for my Beta account when it runs out?
No, each Beta program participant has only 1 TB storage space available.

Billing

When will I be able to subscribe to C2 Backup?
Subscription is now available for beta users through Synology C2 console. Public subscription will be available when the beta program ends in September 2017.
How do I subscribe to C2 Backup?
Backup plans can be purchased through the subscription procedure via Hyper Backup with a valid credit card. Upon subscription completion, we will offer your account a 30-day free trial to allow you to evaluate whether the selected plan meets your backup needs.
What will happen to my C2 Backup service if my subscription expires?
Your subscription will be automatically renewed according to your previous subscription plan, and Synology will automatically re-bill your credit card depending on the plan to which you subscribed. If you disable automatic subscription renewal in the C2 console before the expiry date, your subscription will expire and you will not be rebilled when the current subscription ends. On the seventh day after expiration, your Synology NAS will stop backing up data to C2, and your backed-up data will be deleted after continued non-payment.
How do I cancel my subscription? 
Your current subscription cannot be cancelled during its active period. However, you can stop renewing your subscription by disabling automatic subscription renewal before the expiry date. Please note that once it is disabled, you will still finish any time remaining on your current subscription. You are eligible to terminate your C2 Backup service immediately. Please note that upon service termination, your backed-up data will be deleted and the C2 Backup service will be terminated without any refund for the remaining period.