Synology C2 Support Center

Frequently asked questions

General

Where are Synology C2 data centers located?

Billing

What payment methods are available for a Synology C2 subscription?

How do I cancel my subscription?

How do I fully terminate my subscription?

Why did I get charged a data storage fee?

Can I get a refund if I cancel or terminate my subscription?

Privacy & Security

How is my data protected against unauthorized access?

What is C2 Encryption Key?

Is my data in C2 data centers protected against physical security threats?

How does Synology C2 protect against data loss and corruption?

Does Synology C2 offer a data processing agreement (DPA)?

What third-party compliance requirements does Synology C2 meet?

Does Synology C2 support user compliance with HIPAA?

Need more help?

Learn more about C2 services in Knowledge Center or visit Synology Community to discuss products and solutions with other C2 users.

Contact us

Get in touch with us directly for more detailed inquiries.